![]() The company tested that against a different model where patients could schedule a visit with a doctor that they’d normally see in-person. In its first foray into telehealth in 2020, Zocdoc tried to build what everyone else was doing - an urgent care platform that connects patients to the first doctor available. Before the pandemic, telehealth visits only accounted for 1% of appointment bookings through Zocdoc - it wasn’t necessarily something that its users were seeking at the time. Oliver Kharraz said the company tried a few different flavors of telehealth before finding a model that patients preferred.
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