![]() ![]() Not every system speaks the same language And if you want to change it? Prepare to invest even more time and money as you move to a new system. Imagine investing years of time and millions of dollars just to get set up. A specialized workforce is needed to install and maintain the equipment as well. Specialized facilities are needed to house and run the equipment. Specialized servers and software are needed to do the work. To build custom functionality on top of that connection, like a company phone system (PBX) or call center, many different additional pieces are required. Consumers are hidden from the complex world of languages, protocols, and hardware that goes into providing a global telephone network.īut for businesses, it's not so simple. Carriers sell connections into their networks.įor you and me, that connection is simple: a cell phone or a home internet connection. Carriers are responsible for the flow of voice, text, and data all around the world. The telephony network is connected by carriers. While it is critical to world wide connectivity, this network runs in a relatively closed, slow-moving, and expensive ecosystem. One that enables voice and SMS communications as we know it. We'll keep this discussion at a high level, but there are links to more in-depth information on some key concepts at the end of this article. What does Twilio actually do? And how does it do it? To answer those questions, we'll first need a little bit of background on the world of telephony. However, since Twilio works in the background to bridge the gap between web-based applications and telephones, it can be hard to understand just how Twilio fits in the flow of customer communications. And there's a good chance that in one way or another you've interacted with a phone system that is powered by Twilio. We all interact with our phones every day.
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